*we are not affiliated in any way with the federal government*
Our team is here to provide a service to our clients. We pride ourselves in our transparency and efficiency. We are here to provide our services to anyone currently owing on their student loans.
Federal Student Help believes in building relationships with our clients, and we view these relationships as partnerships. Our service is founded on the commitment, dedication and professionalism of our people. We strive to service our clients by adhering to our own standard of excellence. Our business philosophy is to partner with our clients to provide them with the highest quality of services by implementing practices of nothing less than excellence as a firm standard.
1st Level Helper: TR
The first person you will speak to is a Transfer Representative (TR). This person will determine your eligibility for a repayment plan. They will ask you some simple questions like; Are you still in school? How long have you been out of school? Are you earning an income? Do you know if your loans are private or federal? There are certain stipulations that apply in order to qualify for a repayment program. If you don’t qualify, we will set a time to call you back and if you do then you will move on to chat with an Intake Specialist. Your conversation with the TR will go a little like this…
“Hi Miss. King, my name is Ashley and I am your Transfer Representative. I’m here to help determine if we can help you with a repayment plan.”
2nd Level Helper: IS
Once you have chatted to the TR, you will be handed over to an Intake Specialist (IS). As we are a small office, there is every chance that the person you speak to will be able to do both the TR and IS function and sometimes ever the enrollment as well. Your Intake Specialist will need about 20-30 minutes to go through an application with you. They will capture details like your name, address, email, loan types, references, place of employment etc. All of this information is required in order to enroll you into a program. This step is a bit like filling in the form at the doctors office when you go for the first time. Your conversation will go a little like this…
“Hi Mrs. Smith, I’m Winter and I will be your Intake Specialist. I’m here to guide you through the application process and get you started on the road to enrollment. We will need about 20-30 minutes and I will answer any questions I can for you.”
3rd Level Helper: ES
In the third phase of your application you will speak to an Enrollment Specialist (ES). This is the person who is going to dig in and review your loans and options with you. They will likely use terms like deferment, default, forbearance, consolidation etc. Not all of these terms will necessarily apply to you but some of them may certainly. You are of course free to ask any questions you have and we will always answer to the best of our capability. If you decide to proceed with what we suggest, you will be advised of a plan of action to get you enrolled as quickly as possible. You will also be advised of our fees at this time and asked how you would like to pay the fees. As mentioned earlier, we provide a very service for a very detailed and sometime confusing process and we are a private company. You can expect the conversation with your Enrollment Specialist to go start along these lines…
“Hi Mr. Jones, my name is Jamie and I will be your Enrollment Specialist. My job is to help you find the program that best suits your needs and get you into that program quickly and efficiently.”
We work round-the-clock to ensure your goals with your student loans are met. Check out the price table below
and choose a way forward that is the most suitable for you.
What Clients Say
You were super helpful. I have shared your information with other people. Thanks again for your assistance!
Jim Merrill to say a BIG thank you for all the assistance you provided me regarding my student loan payoff!!! You were always there to answer questions and relieve my anxiety over things I didn’t understand!! You are a top notch Team Peace always. – Jim
You are the best! Thank you again.
The trust you gave me over the phone left me confident that my student loans would be dealt with appropriately.
Great! You are awesome and really consistent to work with. In fact, I am not sure I have seen such consistency before. Well done!
The Fear2Freedom series changed my life! It helped me not only understand my student loans, but get enrolled in the right program. It has saved me thousands!!